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1 April 2019 by Tim Dodd

Why Business Processes Must Take Pole Position

From time to time, businesses analyze their processes in order to simplify. They take a look at their regular operations and look for fat they can trim. The result is greater efficiency for all the actions they take and it helps them get closer to achieving their business goals.

This is an essential process for businesses of any size. Even if you’re just a one-person business or solo freelancer, you should find areas to tighten up, and here are the reasons why.

Improved Efficiency

Trimming the fat and getting rid of excess work increases your efficiency. You can take regular tasks that suck up a great deal of time, money, or energy and find ways to remove them, delegate them to others, or automate them. The result is that you expend fewer resources but get the same results.

Less Mundane Work

When you get rid of tasks that can be trimmed, automated, or delegated, you remove mundane tasks that anyone else can do. This frees you up to take care of things that only YOU can do. The same goes for your team. Getting rid of everyday tasks frees everyone up to focus on creative work, customer service, or “thinking” tasks.

Boost Your Bottom Line

Increasing efficiency in your organization translates sooner or later into increased profits. Your energy, your labor, and your time are all money. Money is also money! If you can save on these precious resources, you can save more of what you earn.

Stress Reduction

If your business processes are inefficient, it’s likely to add to your stress and the stress of your employees. Tasks pile up, paperwork needs to be done, your staff are getting mired in everyday tasks. It’s not a healthy situation. Streamlining reduces stress and allows everybody to take longer lunch breaks and leave work sooner. It also contributes to a better corporate culture.

Improved Customer Service

Whatever changes you make will likely lead to improvements in your customer service. You’ll be able to offer faster response time and optimize your use of resources. Customers won’t have to wait so long to get what they need from you and when they encounter your team, they’ll see happy and fulfilled people rather than people who are stressed and harried. Your team members will be able to take all the time they need to deal with customers appropriately.

Scaling Up

Finally, when your business is bogged down in routine tasks or not getting daily work done, you can’t scale your business when the time comes. When inboxes are swamped with emails, you can’t handle more. With orders piling up, you can’t take more. Once you clear things out and streamline, your business will have the space to grow.

One Task at a Time

Streamlining business processes isn’t a one-time overhaul that presents a massive change to your organization. Rather, it’s a systematic, step-by-step process where you tackle one task at a time. You make changes to one part, implement a new and revised process, and then monitor to make sure things are on track. Then, you’re ready to tackle the next. This makes it a pain-free endeavor.

Filed Under: Blog Post, Business Process Tagged With: Business Process Improvement

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Tim Dodd

Tim is a UK qualified Chartered Accountant who has, for the last 20+ years off and on, been working as a specialist client relationship management software consultant to firms of accountants. This means that he fully understands how to and more importantly, what it takes to specify, install, implement and roll-out key, business critical systems for very demanding clients. [Read More …]

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